No general "info" inbox that gets ignored. Three dedicated email lines, each routed to the team that owns that conversation. Below: pick the one that matches your need, or scroll down for office-by-office details.
Wholesale orders go to one place. Partnerships and corporate inquiries to another. Job applications to a third. The faster we route, the faster you hear back.
The main commercial line. Everything related to actual buying, quoting and order management goes here. The Sales team in Dubai picks it up first; the China sourcing team gets looped in within hours.
Everything that isn't a buying transaction or a job application. Partnership proposals, distribution opportunities, supplier introductions, press inquiries, billing questions, and general "let's talk".
Everything related to joining the team. Open-position applications, speculative CVs, internships, freelance and contract proposals all go here. Reviewed weekly by the Heads of Division.
If you're in the region and prefer to meet, we're happy to host. Visits are by appointment — please email info@estrel-world.com 48 hours ahead so we can schedule properly and arrange entry where the building requires it.
Strategic planning, sales, client relations, commercial proposals. Every order's accountability lives here for its full lifecycle.
The operational engine. Sourcing, supplier visits, factory inspections, warehouse consolidation. China-side accountability for every order.
Trade finance and trans-shipment. Logistics coordination, customs documentation, multi-currency settlement. By-appointment desk in Central HK.
Eight common scenarios mapped to the right inbox. Click any row to draft the email with the subject line pre-filled.
If you've already got SKUs, target prices and a destination — just send them. We'll come back within four business hours, with the China sourcing team already briefed.